Available Monday - Friday between 10 AM - 5 PM ET excluding holidays.
595 Madison Avenue, 5th Floor
New York, NY 10022
You will receive a confirmation email once we receive your order. When your order has shipped, we will send you an additional email that includes a UPS tracking number for your package. Please note that it may take up to 48 hours after your package has been shipped by AERIN.com for the tracking information to appear in the UPS system.
Upon receiving the shipping confirmation, AERIN account holders may sign into their accounts on AERIN.com and review status updates of their orders. Please reference both your AERIN.com Order # and if available your tracking # when contacting Customer Service and we will do our best to help you as soon as possible.
Once an order is submitted we are unable to change or cancel the order. If you have additional questions about your order, please contact AERIN Customer Service directly by phone at 1-866-647-3330 between 10AM – 5PM EST Monday through Friday, or by email at firstname.lastname@example.org.
As a recipient of the Newsletter, you may receive exclusive offers that can be applied to orders by using the promotional code during checkout. Please note that promotional codes cannot be combined with any other offer or discount and are only redeemable on AERIN.com.In order to take advantage of these offers, please enter the provided code in the space provided on the 'Cart' page and will be applied to your order prior to confirmation.
Sales tax will be added to orders shipping to the following states: New York, New Jersey, and Florida. Please note that tax calculations are based on state and county locations of the shipping address on your order. Shipments to any other state will not include tax.
We will communicate information about your order by email.
You will receive an order confirmation email once your order has been received. In addition, we will send you an email when your order has shipped that include the UPS tracking number for your package.
We currently offer (2) shipping methods within the continental United States. All orders may require up to 72 hours or 3 business days from the time they are placed for processing, pending stock availability and credit card verification.
Our shipping and processing charges cover the expenses we incur in processing your order, packing the purchased item(s), transportation and related overhead.
Delivery is defined as one shipping method selected for delivery to one address.
|Delivery Time||7–10 Business Days||2 Business Days|
|Up to $150||$10||$15|
|$150.01–$500.00+||FREE||10% of Order Total|
|$500.01–$1000.00+||FREE||7% of Order Total|
If you refuse delivery of any order placed on AERIN.com the package will be returned to our warehouse. Upon receipt of the item in original condition/original packaging you will receive a refund for the merchandise and tax paid, but shipping charges are non-refundable.
If for any reason you are not happy with your AERIN.com purchase, you may return the unused item to us for a full refund. We will only accept returns for items that have not been used, altered, or worn in any way. All tags must be attached and the product must be in its original packaging.
Full-priced merchandise must be returned within 30 days from date of delivery. Final sale merchandise will be noted on the website. Shipping costs are non-refundable.
Upon receipt of returned goods, AERIN reserves the right to deny refund if the merchandise does not meet return policy requirements.
At this time, AERIN.com only offers UPS return labels for domestic return addresses. Please note that only products purchased on AERIN.com may be returned for refund.
Items purchased at an AERIN store or any other retailer selling AERIN merchandise cannot be returned to AERIN.com.
Should you select a refund, AERIN will refund the original form of payment you provided. We will process your refund within approximately 14 days of receiving your merchandise and will send you an email confirmation once your return has been processed. Your banking institution may require additional days to process and post this transaction to your account. Please allow 1 – 2 billing cycles from the day you return your package for your account to be credited.
AERIN will honor a one-time price adjustment within 10 days of the shipment date. To receive a price adjustment, please contact AERIN Customer Service by phone at 1-866-647-3330 or by email at email@example.com and refer to the order number found on your packing slip or order confirmation email. Some promotions may be excluded.
We will collect two types of information from you: information that specifically identifies you (“Personal Information”) and information that does not identify you as a person (“Non-Personally Identifiable Information”)
We sometimes ask you for certain kinds of Personal Information to provide the services you request. This information includes:
We may also use various analytical tools in connection with the Website to collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection with the Website. This information may include your computer's Internet protocol (IP) address, your browser type, your operating system, date and time information, and other technical information about your computer. We may also track certain information about the identity of the web site you visited immediately before coming to the Website. This information is collected anonymously, and none of this information is identified with you as an individual or contains any Personal Information.
We use the Personal Information we collect for various purposes, including:
Affiliated Companies and Service Providers:We may also disclose your Personal Information to our affiliated companies and to consultants and/or outside companies that help us operate and maintain our Website and provide the products and services we offer. For example, we may work with such consultants and/or outside companies to: (a) manage a database of customer information (b) assist us in distributing emails (c) assist us with direct marketing and data collection (d) provide us with data storage and analysis (e) provide fraud prevent (f) provide customer service by phone and (g) engage in other services designed to assist us in developing, operating and maintaining our Website and maximizing our business potential. We require that our affiliated companies and these consultants and outside companies agree to keep confidential all Personal Information we share with them and to use the Personal Information only to perform their obligations in their agreements with us.
Compliance with Law:We may provide access to your Personal Information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our Website, to limit our legal liability and protect our rights, and to protect the rights, property or safety of visitors to this Website and the public.
Transfer of Assets:In addition, if we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information will likely be among the assets transferred and will be disclosed during the process of negotiating such business transition, pursuant to a suitable confidentiality order.
While visiting our Website, you may link to sites operated by third parties or you may have come to our Website by clicking on a link in another website. This does not mean that we endorse these websites or the goods/services advertised or offered on those websites. We do not make any representations or warranties about any third-party website that you may access through our Website. They are independent from us, and we have no control over, or responsibility for, their information or activities.
We go to great lengths to keep your financial information private and safe. We take appropriate physical, electronic and administrative steps to maintain the security and accuracy of Personal Information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. In addition, it is our policy to never send your credit card number via e-mail. Our customer service team operates over a private and secure network. Please note, however, that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card or other Personal Information.
We use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts, or translates, your order information into a highly indecipherable code, which is processed immediately. All credit card transactions occur in a secure area of our Website, to protect you from any loss, misuse or alteration of information collected. When you have finished shopping and begin the checkout process, you will move into the secure area of our Website. Once you’ve entered, the page address (URL) will change from http to https, to let you know you are in a secure area. Also, a key or a closed lock will appear in the lower right hand corner of your screen to notify you of this change. You will remain in this secure zone for the entire checkout process.
Unfortunately, despite our best efforts, the transmission of data over the Internet cannot be guaranteed to be 100% secure. While we use every reasonable means to ensure the security of information you transmit to us, we cannot guarantee that third parties will not interpret such information. We will, however, prosecute any unauthorized or fraudulent transactions to the fullest extent permitted by law.
You will receive promotional emails from us only if you have asked to receive them. If you do not want to receive e-mails from us you may click on the “unsubscribe” link at the bottom of any email communication sent by us. Please allow us 10 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.
A common Internet scam is known as ‘spoofing’ or ‘phishing’. This occurs when you receive an email from what appears to be a legitimate source requesting personal information from you. Please be aware that we will NEVER send you an email requesting you to verify credit card, bank information, or any other Personal Information. If you ever receive an email that appears to be from us requesting such information from you, DO NOT respond to it, and DO NOT click on any links appearing in the email. Instead, please forward the email to us at firstname.lastname@example.org, as we will investigate all instances of possible Internet fraud.
Our Website is not meant for children, and we do not collect any Personal Information from children under the age of thirteen. We will remove from our files any Person Information of anyone we discover to be under thirteen years old.
Please be aware that as you visit and navigate the Website, your use of our Website is subject to applicable laws governing ownership and use of intellectual property, including our trademarks and copyrights.
We own all rights in and to the AERIN trademark and other trademarks and logos that appear on our site. In addition, some other trademarks may appear on our Website that are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us or our affiliates.
All designs, text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations appearing on the website, as well as the software used to create them, are owned by us or used with permission by us and are protected by U.S. and foreign copyright laws. You may electronically copy and/or print “hard copies” from the Website solely for personal, non-commercial purposes related to placing an order or shopping on the Website. Any other use of any content included on the Website, including linking or framing this Website, is strictly prohibited unless you first obtain prior written consent from us or the owner of the material you wish to use.
We respect the intellectual property rights of others and require that our users do the same. If you believe your work is being used in connection with our Website in a manner that constitutes copyright infringement, or you believe your rights are otherwise infringed or violated by anything on the Website, please notify us by sending an email to the following address: email@example.com.
In order for us to more effectively assist you, the notification must include all of the following:
Except for information necessary to place an order, do not send to us any confidential or proprietary information through this Website and do not send us any such confidential information by any means other than through the secure ordering portion of our Website. Any information, materials, suggestions, ideas or comments otherwise sent to us will be considered non-confidential, and, by submitting it, you are giving us the absolute right to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless we first obtain your permission.
We always try to provide complete, accurate, up-to-date information on our website. Unfortunately, despite those efforts, human or technological errors may occur. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted, and to change or update information at any time without prior notice. In addition, you acknowledge that the particular technical specifications and settings of your computer and your monitor could affect the accuracy of the display and the colors and look of products shown on the Website. If you believe that a product offered by us is not as described, your sole remedy is to return it to us for a refund in unused condition.
We make no representations or warranties of any kind, whether express or implied, with respect to this Website, its content, or the information available on or through it; this Website is provided ‘as is’, with all faults. Except as otherwise provided under applicable laws, we will not be liable for any damages whatsoever arising out of or related to the use of this Website or any other website linked to it.
We make no representations or warranties of any kind that the Website will meet your requirements or will be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that the Website or the server that houses it are free of viruses or bugs or are fully functional, accurate, or reliable.
We will not be liable for any economic losses, damage to property or data, or any loss of goodwill or reputation, or any other special or indirect or consequential losses arising out of your use of the Website. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.
If you are dissatisfied with any product you order from us or if you receive late delivery of a product, your sole remedy is to return the unused product to us for a full refund.
Nothing on the Website constitutes a binding offer to sell products described on the Website or to make such products available in your area. We reserve the right at any time after receipt of your order to accept or decline your order, or any portion thereof, in our sole discretion, even after your receipt of an order confirmation or after your credit card has been charged. The prices displayed on the Website are quoted in U.S. dollars and must be paid in U.S. dollars. In the event a product is listed at an incorrect price, we have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed or your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will issue a credit to your credit card account.
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password, regardless of whether such use is authorized by you or not.
By visiting aerin.com, you agree that the laws of the State of New York without regard to principles of conflict of laws, will govern any dispute of any sort that might arise between us or any of our affiliates regarding your visit and use of our website.
Under California Civil Code Section 1789.3, California Website users are entitled to know that they may file grievances and complaints with: the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, in writing at 400 R Street, Suite 1080, Sacramento, California 95814, or by telephone at (916) 445-1254 or (800) 952-5210, or by email at firstname.lastname@example.org.