You will receive a confirmation email once we receive your order. When your order has shipped, we will send you an additional email that includes a tracking number for your package. Please note that it may take up to 48 hours after your package has been shipped by AERIN.com for the tracking information to appear in the carrier’s (i.e., UPS, FedEx) system.

Upon receiving the shipping confirmation, AERIN account holders may sign into their accounts on AERIN.com and review status updates of their orders. Please reference both your AERIN.com Order # and if available your tracking # when contacting Customer Service and we will do our best to help you as soon as possible.

Once an order is submitted we are unable to change or cancel the order. If you have additional questions about your order, please contact AERIN Customer Service directly by phone at 1-347-395-7720 between 10AM – 5PM EST Monday through Friday, or by email at service@aerin.com.

AERIN.com accepts the following credit cards: American Express, Visa and MasterCard. We cannot accept JCB at this time. We also accept Apply Pay. AERIN.com doesn’t accept checks, cash or money orders. Credit cards must have a U.S. billing address.

You may receive exclusive offers that can be applied to orders by using the promotional code during checkout. Please note that promotional codes cannot be combined with any other offer or discount and are only redeemable on AERIN.com. In order to take advantage of these offers, please enter the provided code in the space provided on the 'Cart' page and will be applied to your order prior to confirmation.

Sales tax will be added to orders shipping to the following states: New York, New Jersey, and Florida. Please note that tax calculations are based on state and county locations of the shipping address on your order. Shipments to any other state will not include tax.

We will communicate information about your order by email.

You will receive an order confirmation email once your order has been received. In addition, we will send you an email when your order has shipped that includes the tracking number for your package.