If for any reason you are not happy with your purchase, you may return the unused item to us for a full refund. We will only accept returns for items that have not been used, altered, or worn in any way. All tags must be attached and the product must be in its original packaging.

Full-priced merchandise must be returned within 30 days from date of delivery. Final sale merchandise will be noted on the website. Shipping costs are non-refundable.

For Lighting:

  • Item(s) must have never been installed or modified in your possession.
  • Item(s) must be in the original carton, complete with all original packaging. The item(s) must be packed exactly as it was shipped. Any variation may result in damage to the item(s), and can lead to a refusal of your return.

Upon receipt of returned goods, AERIN reserves the right to deny refund if the merchandise does not meet return policy requirements.

At this time, only offers UPS return labels for domestic return addresses. Please note that only products purchased on may be returned for refund.

  1. Please contact for your pre-paid UPS return shipping label by email at or phone at 1.866.647.3330
  2. Select the applicable return reason code on the return form included in the shipment.
  3. Pack your shipment with the return form and the original packing slip. We recommend that you package your return merchandise securely in its original packaging.
  4. Print the UPS return shipping label and affix to the exterior of the box.
  • When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for a shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 1-866-647-3330.
  • Please provide the order number along with your email address and phone number for expedited service.
  • To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

Items purchased at an AERIN store or any other retailer selling AERIN merchandise cannot be returned to

Should you select a refund, AERIN will refund the original form of payment you provided. We will process your refund within approximately 14 days of receiving your merchandise and will send you an email confirmation once your return has been processed. Your banking institution may require additional days to process and post this transaction to your account. Please allow 1 – 2 billing cycles from the day you return your package for your account to be credited.

AERIN will honor a one-time price adjustment within 10 days of the shipment date. To receive a price adjustment, please contact AERIN Customer Service by phone at 1-866-647-3330 or by email at and refer to the order number found on your packing slip or order confirmation email. Some promotions may be excluded.