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Free ground shipping on orders $99+
If for any reason you are not happy with your AERIN.com purchase, you may return the unused item to us for a full refund. We will only accept returns for items that have not been worn, used or altered in any way. All tags must be attached and the product must be in its original packaging. If your package was delivered in the U.S., you are eligible for free returns shipping pursuant to our ‘Complimentary Shipping & Returns Promotion’, provided that you follow the instructions below.
At this time, AERIN.com does not process exchanges. Please contact at 1-866-647-3330 or email at firstname.lastname@example.org and we’ll be happy to assist you further.
To receive free shipping on your return: call 1-866-647-3330 or email email@example.com to arrange for your free return. Our product specialists will be happy to help you find a product to better suit your needs.
We reserve the right to cancel any order due to unauthorized, altered or ineligible use of offer and to modify or cancel any promotion due to system error or unforeseen problems. Other restrictions may apply.
Full-price merchandise can be returned for a full refund within 30 days of the delivery date. Sale merchandise is final sale and cannot be exchanged or returned.
Upon receipt of returned goods, AERIN reserves the right to deny refund if the merchandise does not meet return policy requirements.
At this time, AERIN.com only offers UPS return labels for domestic return addresses. Please note that only products purchased on AERIN.com may be returned for refund.
Items purchased at department stores or any other store selling AERIN merchandise cannot be returned to AERIN.com.
Should you select a refund, AERIN will refund the original form of payment you provided. We will process your refund within approximately 14 days of receiving your merchandise and will send you an email confirmation once your return has been processed. Your banking institution may require additional days to process and post this transaction to your account. Please allow 1 – 2 billing cycles from the day you return your package for your account to be credited.
AERIN will honor a one-time price adjustment within 10 days of the shipment date. To receive a price adjustment, please contact AERIN Customer Service by phone at 1-866-647-3330 or by email at firstname.lastname@example.org and refer to the order number found on your packing slip or order confirmation email. Some promotions may be excluded.